In Proud Partnership with Alpha Training Solutions

Competency Training and Consultations

General Scope

Our General services Scope

Risk Management Services
Independent Incident Investigations
Legal Compliances
Client Specific Implementation
On Site Accredited Health and safety training and Certification.
On Site NQF Credit Baring and Non Credit Baring Certifications
SHE Representative certification
Access to our E-Learning Online Certifications Platform
KidSafe Child area HSE Services
Professional Skills Growth
Time Management
Standardized Operating Procedures
Job Cards
Budgets and Targets
Turnover vs profit percentage
Implementation of individual Duties and Procedures
All Hygiene and Cleaning Chemical training.
Health, Hygiene and Safety Practices.
Cleaning Rosters and Schedules for easy Hygiene Compliance.
Cleaning Files for Equipment.
Systems for Keeping Health and Hygiene Files up to date.
Recommended Cleaning Suppliers, Chemicals and their services.

Back of House

We assess and provide Systems and Training to Back of House staff for the following:

Kitchen flow and Time Management
Advanced Knife Skills
Food Preparation and Cooking Methods
Hygiene and Cleaning Chemicals
HACCP Principals
Cleaning Files and Procedures
Menu Creation Considerations and Protocols
Designing Menus with minimum to zero food waste
Food Cost Controls
Standardizing Recipes
Implementing and Using a Cost Control System
Implementing and using Par Levels
Budgeting
General Electrical Safety
Stock Rotation and Controls
Portion Control
Ordering Procedures
Advanced Coordinating
Food Safety and Storage
Baking (pastries, breads, cakes)
Wastage and Recycling Controls
Plating Techniques and Garnishes
Advanced Patisserie

Front of House

We assess and provide Systems and Training to Front of House staff for the following:

Guest Relations, Communication and Interaction
Guest Flow and Time Management
Table Setting
Teamwork
Front of house management training
Guest satisfaction training
Up-selling Techniques
How to attract more potential clients
Ensuring Return Customers
Selling Specials and the need for them
Personal Hygiene
Food Hygiene Principals
Communication structures
Creating and Costing Recipes, Drinks and Drink Menus
Waiter Efficiency
Introduction to Food Preparation
Introduction to Wines and Wine Pairing
Specialized Bars (Gin Bar, Vodka Bar etc.)
Hospitality Etiquette

OUR STRATEGY

Our consultations are step by step, with focus on fundamental components of the Hospitality Industry and assess your OHS legal requirements while investigating liability in all these areas in your establishment.

After identifying any concerns, we address these problems and try to establish how and why they exist. Possible solutions will be discussed and a Action Plan and Schedule is put into place.

It is at this time that we also discuss and assess skill and service levels of staff and what training is required in order for them to be able to fully manage and understand their individual rolls. We also assess the legal compliance Status of your staff in general and provide your staff with the needed training and Accredited Certifications. Trained Staff benefit the Employees, the Employer, the Guests and the Company as a whole, and with reduced liability comes reduced risk and insurance costs!

By having a well balanced back and front of house with proper communication structures an Establishment will thrive. This is quickly and efficiently achievable with our extensive practical training and mentoring. Improved Services and Product Quality will lead to an improved guest experience while simultaneously improving your revenue.

A motivated and skilled Management Team is an asset to any establishment. Our program incorporates Management training by promoting leadership qualities and teamwork and mentoring on how to keep both themselves and their staff compliment Motivated and communicating, leading to a much more fluent and productive work environment.